Lock Out Policy

Lock-Out Policy

 

 

Clients are responsible for ensuring that our cleaning professionals have access to the premises at the scheduled service time. Acceptable access includes, but is not limited to, a provided key, lockbox, door code, or the client being present to grant entry.

 

If our team is unable to access the property upon arrival due to lack of entry, incorrect access information, malfunctioning locks, or the client’s absence, the service will be considered a lock-out.

 

Clients must notify us of any access issues or changes no less than 12 hours prior to the scheduled service time.

 

In the event of a lock-out:

 

• The scheduled cleaning will be skipped, and

• The client will be charged a $75 lock-out fee to cover reserved time and travel.

• Repeated lock-outs may result in termination of services at our discretion.

• It is the client’s responsibility to provide accurate and updated access instructions. We are not responsible for missed services due to access issues beyond our control.